General Commercial Terms and Conditions
1. Opening provisions
1.1 These General Commercial Terms and Conditions (hereinafter referred to as the "Terms and Conditions") regulate rights and obligations in relationships between Wattsenglish Ltd., having its registered office at OL96HZ Manchester, Oldham, Enterprise House, 2 Pass Street, United Kingdom of Great Britain and Northern Ireland, registered at Companies House in Cardiff, United Kingdom of Great Britain and Northern Ireland, under number 5934287, which operates in the territory of the Czech Republic through its branch Wattsenglish Ltd., Czech Republic branch, organizational unit, having its registered office at Liberec 14, Ruprechtická 749/117, Postcode 460 14, Company Number: 273 11 414, entered in the Commercial Register maintained by the Regional Court in Ústí nad Labem, file no. A 19013 (hereinafter referred to as "WE"), and a natural person (individual) who uses the "Steve and Maggie" mobile application provided by WE (hereinafter referred to as the "User" and the "Application").
1.2 The Application is designed to teach the English language through digital content and related functions.
1.3 These Terms and Conditions constitute an integral part of the distance contract entered into by and between WE and the User. When launching the Application for the first time, the User must agree to these Terms and Conditions and read the Personal Data Protection Policy.
2. Using the Application
2.1 The Application is available online, in particular from Google Play and App Store (hereinafter referred to as the "Application Platforms"), and can be accessed from mobile devices with an Internet connection (and, following installation, also offline on a mobile device). The way the Application is displayed may vary slightly and some of its functions may be limited depending on the device used, the software version, and the Internet browser.
2.2 WE reserves the right to add new functions to the App at any time and to modify or change existing functions or content. WE reserves the right to change the appearance of the Application.
2.3 The Application is intended for children aged approximately 2-11 years and is designed as an educational application for the acquisition of language skills appropriate to this age group. The Application may be used by a child only under the supervision of or with the knowledge of a legal guardian to the extent appropriate to his/her/their age and abilities. WE encourages Users to discuss the rules of safe online conduct with children on an ongoing basis.
2.4 There are two versions of the Application available for use; namely the free version, which offers a small part of the Application content as a sample, and the paid version, when the User receives content that is not available in the free version.
3. Information about the Application
3.1 The Application contains audio and video content such as video stories, songs, games, and worksheets.
3.2 The specific scope of functions in the free and paid versions is specified in the description of the Application and in the order interface.
4. User account
4.1 In order to use certain functions of the Application, it might be necessary to create a user account. When creating a user account, the User is under obligation to provide true and up-to-date data. The User is under obligation to protect the login credentials to the User Account against misuse.
4.2 The User (the child's legal guardian) is invariably under obligation to manage the user account.
4.3 The User may delete his/her/their user account. Deleting a user account does not terminate the subscription; this must be done separately in the Application Platforms.
4.4 WE may block or cancel a user account if it is used in violation of the contract, these Terms and Conditions, legal regulations, or good morals.
4.5 WE reserves the right to delete a user account if it remains inactive for more than six months, whereby an inactive account means an account without a subscription and without any activity, in particular without a recent update of the number of rewards (stars) collected, without newly-purchased items, and without changes to favourite videos and music videos.
5. Entering into a contract
5.1 A contract is entered into remotely via the Application Platforms according to their rules.
5.2 A contract is entered into by the child's legal guardian. A child may not order a subscription or any other items on his/her/their own.
5.3 The concluded contract will be stored by WE via the Application Platform and will not be available to the User. The User enters into a contract in the language in which the user interface of the Application Platform is set.
6. Price and payment terms
6.1 The paid version of the Application is provided in the form of a subscription via the Application Platforms.
6.2 Before entering into a contract, the User will be informed of the subscription price, including applicable taxes, the period for which the subscription is provided, information on automatic renewal, and how to cancel the subscription.
6.3 The subscription payment is made through the Application Platform payment mechanism. WE is not responsible for the technical processing of the payment made by the Application Platform provider.
6.4 The subscription is automatically renewed after the agreed period if it is not cancelled in time according to the rules of the relevant Application Platform, or according to other rules communicated to the User before entering into the contract.
7. Accessing the Application
7.1 WE shall make the paid version of the Application accessible to the User without undue delay after entering into the contract and payment of the subscription.
7.2 The Application can be accessed by downloading, activating the paid version, unlocking content in the user account, or by other technical means.
7.3 WE will make the latest version of the Application accessible to the User at the time of entering into the contract. WE will also ensure that the User is provided with the agreed updates to the Application, as well as the updates that are necessary to ensure that the Application is free of defects throughout the entire term of the contract, whereby WE will notify the User of the availability of such an update.
8. Rules of using the Application
8.1 WE provides the User with a non-exclusive, non-transferable, and territorially unlimited right to use the Application for his/her/their own use to the extent appropriate to the purpose of the concluded contract.
8.2 In particular, the User may not:
8.2.1 reproduce the Application, distribute it, rent it out, or make it available to third parties outside the normal use of the Application in accordance with the contract,
8.2.2 circumvent technical protective measures,
8.2.3 interfere with the source code,
8.2.4 use the Application in a way that could harm WE or other users.
8.3 The educational materials, graphics, sound, texts, and other content of the Application are protected by intellectual property rights, and WE is the sole owner of these rights. The User may use the content of the Application only for his/her/their own needs and may not provide it to third parties in electronic format or in print. In the event of a breach of this prohibition, WE may withdraw from the contract and immediately cancel the User's access to the Application. This does not affect WE's right to claim compensation for damage caused.
8.4 The User acknowledges that the Application may contain advertisements for other WE products or for the products of other companies.
8.5 No marketing or commercial activities may be carried out through the Application or parts thereof without the prior written consent of WE.
8.6 WE may withdraw from the contract and cancel the User's access to the Application in the event of a material breach of these Terms and Conditions.
8.7 WE provides users with user support and ensures all communication with the User by e-mail at wattsenglishapp@gmail.com.
9. Third-party services
9.1 When purchasing, installing, or updating the Application, the services of third parties, such as the Application Platforms, may be used. Such third-party services are governed by the relevant contractual terms and conditions of those third parties.
9.2 The User must carefully read the contractual terms and conditions of third parties as they constitute part of the contract between him/her/them and the relevant third party. WE is not liable for the activities of such third parties.
10. Withdrawal from the contract
10.1 The User has the right to withdraw from a distance contract within 14 days of the date of entering into the contract, unless the law or these Terms and Conditions provide(s) otherwise.
10.2 The User may not withdraw from a contract for the supply of digital content which is not supplied on a tangible medium after performance has commenced with the User's prior express consent before the expiration of the withdrawal period. The User has been informed that by giving consent in accordance with the previous sentence, his/her/their right to withdraw from the contract expires and he/she/they has/have received confirmation of the concluded contract in text form, including information that the User expressly agrees to the commencement of performance before the expiration of the withdrawal period and acknowledges that his/her/their right to withdraw from the contract expires with the provision of performance.
10.3 If the right of withdrawal has not expired, the User may withdraw from the contract by sending an unequivocal statement to WE at wattsenglishapp@gmail.com. WE shall confirm receipt of withdrawal to the User in text form without undue delay.
11. Rights in respect of defective performance
11.1 WE is responsible for ensuring that the Application is free of defects for the duration of the contract. In particular, WE is responsible for ensuring that:
11.1.1 the Application matches the agreed description and scope, as well as quality, functionality, compatibility, interoperability and other agreed properties,
11.1.2 the Application is suitable for the purpose for which the User requests it and to which WE has agreed,
11.1.3 the Application is provided with agreed accessories and instructions for use, including installation instructions, and with user support,
11.1.4 the Application corresponds to the trial version or preview made available by WE before entering into the contract.
11.2 If the User does not perform an update of the Application which is necessary for the Application to be free of defects within a reasonable time, the User has no rights in respect of a defect that arises only as a result of such failure to update. This does not apply in the event that WE did not notify the User about the update or the consequences of not performing it or in the event that the User did not perform the update or performed it incorrectly as a result of shortcomings in the instructions.
11.3 The User may notify WE of a defect in the Application that occurs or is manifested during the term of the contract. Claims may be made by sending an e-mail to wattsenglishapp@gmail.com. In the claim, the User shall state a minimum of his/her/their identification, a description of the defect, the date of detecting the defect and, if appropriate, a screenshot or other technical information.
11.4 The User may request the removal of the defect, unless this is impossible or disproportionately expensive. This shall be assessed in particular with regard to the significance of the defect and the value that the Application would have without the defect. WE shall remove the defect within a reasonable time after notification of the defect in such way that does not cause significant inconvenience to the User.
11.5 The User may request a reasonable discount from WE or may withdraw from the contract if:
11.5.1 WE has failed to remove the defect in accordance with the preceding paragraph or it is apparent from a statement made by WE or from the circumstances that the defect will not be removed within a reasonable time or without significant inconvenience to the User; or
11.5.2 the defect is manifested even after its removal; or
11.5.3 the defect is a material breach of the contract.
11.6 A reasonable discount is determined as the difference between the value of the Application without the defect and the value of the defective Application. The time during which the Application was provided defective is also considered; the User is due a discount even if he/she/they withdraws/withdraw from the contract.
11.7 The User may not withdraw from the contract if the defect in the Application is only insignificant; a defect is presumed not to be insignificant.
11.8 If the User withdraws from the contract, he/she/they shall refrain from using the Application. WE may in this case prevent the User from continuing to use the Application, in particular by making the Application or the User Account inaccessible to the User.
12. Availability of the Application
12.1 WE will make reasonable efforts to ensure the functionality of the Application. However, it cannot be precluded that the functionality of the Application will be temporarily limited on technical or maintenance grounds.
12.2 WE is not responsible for the unavailability of the Application caused by failure of the User's Internet connection, by an incompatible device or operating system, by failure to perform the necessary updates, or by the intervention of a third party or force majeure.
13. Personal data security and protection
13.1 WE collects certain personal data that are necessary for the User to be able to use the Application via the Application Platforms, and for the purpose of protecting the Application from potential misuse. Such data include, for example, the User's IP address, the unique identifier assigned to each User, or the e-mail address of a User who decides to create a user account.
13.2 Detailed information on how we handle personal data can be found in our Personal Data Protection Policy.
14. Alternative dispute resolution for consumer disputes
14.1 The User has the right to alternative dispute resolution for consumer disputes.
14.2 The body for alternative dispute resolution for consumer disputes in the Czech Republic is Česká obchodní inspekce (Czech Trade Inspection Authority).
14.3 Information about alternative dispute resolution for consumer disputes in the EU and EEA is available here: EU and EEA alternative dispute resolution bodies.
15. Changes to the Terms and Conditions
15.1 WE reserves the right to change these Terms and Conditions.
15.2 The Terms and Conditions effective at the time of entering into the contract apply to the contract entered into with the User. In the event of renewal of the subscription, the Terms and Conditions effective at the time of renewal of the subscription shall apply to the contract.
16. Final provisions
16.1 Legal relations which are not regulated by these Terms and Conditions are governed by the law of the Czech Republic.
16.2 If any provision of these Terms and Conditions is invalid or ineffective, this does not affect the validity and effectiveness of the other provisions of these Terms and Conditions.
16.3 These Terms and Conditions enter into effect on 15 July 2026.
Prague, 15 July 2026
Wattsenglish Ltd.
via
Wattsenglish Ltd., Czech Republic branch, organizační složka